5 stars are not nearly enough. I researched the living daylights out of robotic vacuum & mop combo units and just vacuum alone.First off I am going to say this is a review of the T5 not the 950.As for none existent tech support I disagree. I CALLED AND ASKED WHAT IS THE DIFFERENCE BETWEEN THE T5 & the 950.Guess what folks they were extremely honest and did not know and promised to email me the answer.They did within 4 hours, more like 3 hours.Again pure honesty, they told me it is the same as the 950 but was released in April of 2020 at a lower price point with a new name and a little different look.The price difference is $100.00 less I bought the T5 for $599.00This blew the Roborock 6 with weaker suction, less battery capacity and smaller mop tank at a higher price right out of the water!Robot arrived well packaged and easy to set up.Could not wait and it was over half way charged so I let it build its map.I have a small home 1,150 square feet under air, that also means a less open more challenging floor plan to navigate. It also equates to less to clean but much more work as well. When researching I knew the sensors had to be top notch. See today’s picture from the app.The T5 navigated everything perfectly and got under things vacuuming and mopping even I can not, like our king size bed! Move that around? No thanks!The T5 cleaned under the couch and other furniture like a champ and never once got hung up and has always returned to the charging base without issues.The charging base is between a rocking chair and an entertainment center it has 6 inches to spare on either side and always makes it back.Suction is incredible and it picks up long human and cat hair perfectly as well as litter and litter dust really well.No tangles, beater brush is easy to clean.Since the unit comes with a suction plate and my house is mostly tile I removed the beater brush and it picks up all the same stuff the same.My house is all tile with one large throw rug in the living room, the do not mop function works perfectly it auto detects the carpet and avoids it.The do not mop zone which I manually set in the software helps The T5 work faster and avoid carpets easier.Avoidance zones work perfectly like the mat in front of the litter box. Pick up an errant cat log and I can only imagine the hellscape to follow.We have two cats and they love watching the robot work until it comes right at them then the backs go up and a cat moving in reverse follows Lol. Then the T5 turns and the cats relax and follow him.I named ours Chopper after the Star Wars droid.It mops the Kitchen pads we use to stand on but will not mop a small rug in the kitchen.It will climb a thick door mat with deep raised dirt catching pockets and It will suck it clean.The unit is powerful but it’s drop sensors gave up while it was trying to eat a flip flop it perched on top of it cockeyed and declared it needed its drop sensor cleaned Lol.Keep iPhone type cords away from it or anything smaller than a network cable it tries to swallow them like a shark.The mop works great in it’s intended role which is a wet dust type mop sorry gonna take old fashioned elbow grease to get up dried staines but who in their right mind would expect more from the design anyway????All in all very satisfied, left the house today to pick up supplies for the first time in 3 weeks, set the robot to clean the house and then watched it work from across town on the app and set the do not clean avoidance rectangle around the litter box just to be safe as I was unsure what may or may not be present like a cat log on the floor. I did this via the app and a cellular connection.See today’s partial cleaning had to close both bathrooms and my home office to keep the cats out of mischief.Pretty darn cool!Wish we could change the voice and phrases.When it starts it says “STARTING THE CLEAN”I like the way this T5 informs you of what it is doing and the intended action it is preparing to take.This can be turned off and volume can be controlled via the app.Hope this helps someone in their decision making. Today is Sunday May 31st 2020 I will update this review as time goes on but 3 days into this unit testing all the features and I am beyond satisfied. It’s vacuuming and touch up mopping has freed me up allot already, I used my spare time today to cut and weed eater both mine and my neighbors lawn!Hey ECOVACSHOME how about putting this tech into a lawn mower? From what I see out there now you can crush the current players with this tech of yours!